JO
Johan O
1 reviews | Active since Oct 2011
17 Nov 2021, 15:11
Very bad service
Hello Peter
I have a problem and I hope you can help me solve it. On November 4, I put in an online order for nail products from Maskcara, a beauty company in Cape Town. After much inquiry, I was told that my parcel had been lost. The person I spoke to is Juanita Moller. She was very helpful but is still waiting for the Warehouse. Since then, there have been many excuses that the manager will call me, etc. This is paid in full. They simply don't get back to me. I need the supplies urgently, because I can't do business without it. I'm waiting longer than 2 weeks for that stuff to arrive. Will you be able to help me with this? Regards Stephanie Olivier
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Maskscara South Africa's replyOfficial
18 Nov 2021, 06:28The Maskscara online team would like to reach out to our valued customers and apologize for the shipment delays that are currently being experienced. We have had a higher volume of orders than normal due to our recent sale; this has resulted in a longer waiting time. We would like to ask for your understanding as we are doing everything, we can to get your much needed orders to you as quickly and safely as possible. We will look into your communication and revert back.
We do sincerely appreciate your patience and we thank you for your recent order and continued support.
We do sincerely appreciate your patience and we thank you for your recent order and continued support.
Maskscara South Africa's reply18 Nov 2021, 06:28
Official
The Maskscara online team would like to reach out to our valued customers and apologize for the shipment delays that are currently being experienced. We have had a higher volume of orders than normal due to our recent sale; this has resulted in a longer waiting time. We would like to ask for your understanding as we are doing everything, we can to get your much needed orders to you as quickly and safely as possible. We will look into your communication and revert back.
We do sincerely appreciate your patience and we thank you for your recent order and continued support.
We do sincerely appreciate your patience and we thank you for your recent order and continued support.