CP
Clarina P
1 reviews | Active since Mar 2024
27 Mar 2025, 22:19
Unfilled Order and Unhappy Unfilled customer!
I ordered a week ago and my order hasn't even shipped, it shows unfulfilled on their system with no communication from their side as to why. I waited patiently for my package, thinking its on the way and when I went to track it I saw this info. Also they made me pay shipping for outlying areas when I live in Bloemfontein, which is definitely not an outlying area! South africa has 3 capital cities, Pretoria, Cape Town and Bloemfontein. We are the judicial capital of South Africa
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Maskscara South Africa's replyOfficial
08 Apr 2025, 13:12Hi Clarina. Thank you for your feedback. We're sorry to hear that your order took longer than you expected. Please note that your order was placed after hours on a Friday. Our warehouse operations are closed over the weekend; however, we did process and dispatch your order within our allocated timeframes, especially considering the high volume during our peak sale period. Regarding the shipping fee, we base our rates on the postal code tariffs provided by our courier partners to ensure transparency and consistency. We appreciate your support and understanding, and we're always here if you need any further assistance.
Maskscara South Africa's reply08 Apr 2025, 13:12
Official
Hi Clarina. Thank you for your feedback. We're sorry to hear that your order took longer than you expected. Please note that your order was placed after hours on a Friday. Our warehouse operations are closed over the weekend; however, we did process and dispatch your order within our allocated timeframes, especially considering the high volume during our peak sale period. Regarding the shipping fee, we base our rates on the postal code tariffs provided by our courier partners to ensure transparency and consistency. We appreciate your support and understanding, and we're always here if you need any further assistance.