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sandriene.willoughby sandriene.willoughby
1 reviews | Active since Jun 2017
11 Nov 2021, 09:22
THE WORST CUSTOMER SERVICE
IT IS ASTONISHING THAT I HAVE TO WAIT THIS LONG FOR STOCK! IT OS AGAIN 3 WEEKS! BASIC REQUIRED STOCK NON CARBON TOP COAT , SUPREME NAIL FOUNDATION!
THE POOR SHOP ASSISTANT CAN'T DO ANYTHING SHAME.
MELANIE THE RETAIL REP IS SO UNHELPFUL AND JUST READS MESSAGES WITH NO RESPONSE OTHER THAN ONLINE.
I HAVE EXPLAINED THAT THE STORE IS SO CONVENIENT AND I ENJOY THE STORE. (CLAREMONT).
WHY SHOULD I BE FORCED TO PURCHASE ONLINE! THE DELIVERY COSTS ARE CUMULATIVE TO A PRODUCT THAT CAN BE BOUGHT. WOW 1K SALE FOR FREE DELIVERY. WE ARE TRYING TO SURVIVE A PANDEMIC YET BEING FORCED TO DO HIGHER PURCHASES.
THE CUSTOMER SERVICE IS APPAULING!
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Maskscara South Africa's replyOfficial
11 Nov 2021, 13:38Thank you for bringing your concerns to our attention. The team at Maskscara would like to thank you for your continued support. Please know that this means a great deal to us.
There may be times when bulk shipping of stock to our stores may be delayed due to sales promotions. This may momentarily impact stock availability in store and certain items might not be available in store. We would like to take the opportunity to remind you of our user-friendly Maskscara online store and mobile app order options that makes it easy for you to replenish any stock items.
Maskscara is committed to providing our customers with only the highest quality products delivered through impeccable customer service. Once again, thank you for your ongoing support and we look forward to serving you in forthcoming months.
Maskscara South Africa's reply11 Nov 2021, 13:38
Official
Thank you for bringing your concerns to our attention. The team at Maskscara would like to thank you for your continued support. Please know that this means a great deal to us.
There may be times when bulk shipping of stock to our stores may be delayed due to sales promotions. This may momentarily impact stock availability in store and certain items might not be available in store. We would like to take the opportunity to remind you of our user-friendly Maskscara online store and mobile app order options that makes it easy for you to replenish any stock items.
Maskscara is committed to providing our customers with only the highest quality products delivered through impeccable customer service. Once again, thank you for your ongoing support and we look forward to serving you in forthcoming months.