Putrid Service Black Friday Ordeal

I ordered 2 items on Black Friday. Delays are a given based on the sheer number of orders businesses receive during this period which is understandable. Yesterday, Mon 1 0 D e c , I sent an email to follow up but instead of receiving an actual email response, I received an updated order system generated email this morning indicating the Detailer brush has been removed without any further context or explanation. Only after going onto the website, did I see that the brush is out of stock. Now the shipping is more than the actual item remaining in the order and I would still have to wait for it to be dispatched from Cpt. The lack of professionalism is astounding to me as this is not a new business. In the meantime, I sourced both products at a competitor in P t a that I paid for and can collect the items later today. Most businesses compete selling similar/ same products but it's literally service delivery that sets them apart. My advice to Maskscara is go for Customer Service courses because now there's nothing special about your brand except that you've let your customer down b a d l y.