1 reviews | Active since Sept 2022
ONE VERY UNHAPPY CUTOMER
WHAT A DISAPPOINTING EXPERIENCE. firstly I'm not a professional nail technician. I was referred by a friend to go to Maskscara Milnerton in Cape Town to get gel polish. My friend came with me as she wanted to buy some gel polish for me as a birthday gift. Unbeknown to me she bought the same colours I had chosen, which meant I had 2 of the same colour. Apart from that the store had bottles with codes on in the wrong place. So I had taken the colour I didn't want. When I return to the store to do an exchange, I was told there is a no exchange policy. I had not even opened the packaging. They had NO signs up in the store at all. Despite no signage the regional manager would not let me do an exchange. She said they have thousands of clients and because of the chemicals in the polish they could not exchange. As an amateur I did not know this. Unfortunately now they have lost a client. Please be aware of this should you buy from them. On returning from the store I opened the polishes and 3 of them were extremely thick in consistency. I can't use them. One very unhappy customer!
I always say it's not what goes wrong it's how a company rectifies a problem.
I was contacted by the COO Kerryn of Maskscara after I posted the above review. Kerryn was amazing. We chatted about the issues I had and she resolved my problem very professionally. I was able to exchange the colours and Charlene in the store assisted me and at the same time educated me on their gel polishes. Thank you Charlene.
Charmaine from Marketing who is also a professional consultant was absolutely amazing with questions I needed answered.
WHAT AN AMAZING EXPERIENCE.
A big THANK YOU to Kerryn, Charlene and Charmaine.
I will definitely be returning to your store and will promote your products to all who cross my path.
I always say it's not what goes wrong it's how a company rectifies a problem.
I was contacted by the COO Kerryn of Maskscara after I posted the above review. Kerryn was amazing. We chatted about the issues I had and she resolved my problem very professionally. I was able to exchange the colours and Charlene in the store assisted me and at the same time educated me on their gel polishes. Thank you Charlene.
Charmaine from Marketing who is also a professional consultant was absolutely amazing with questions I needed answered.
WHAT AN AMAZING EXPERIENCE.
A big THANK YOU to Kerryn, Charlene and Charmaine.
I will definitely be returning to your store and will promote your products to all who cross my path.