Maskara why? Why did I wait half a month and still sitting with no order?

Item: Maskscara South Africa
Rating: 1
Author: Nocwaka M

I Placed an order with them on the 27th November 2022, it's the 13th of December 2022 and I have not received my order Their Communication is wayyyy below average, the none urgency not willing to help attitude from the lady I spoke to that's responsible for their communication platforms is absolutely appalling, claims to have responded to my texts when she actually left me on read on whatsapp, ignored a follow up email yet claims to have responded to me on the call conversation... No1 is bothered that I've waited almost half a month to get my order What an awful way of treating your customers Or is this company service? And they won't offer me a refund or cancel the order altogether What a disappointment.

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Replies (1)

Maskscara South Africa's replyOfficial

14 Dec 2022, 08:10

Dear Nocwaka. We have investigated your complaint. Your order was placed Sunday 27th November and handed over to DPD couriers Wednesday the 7th December. Please keep in mind that that once your shipment is handed over to the couriers that they will contact you to make arrangements for the delivery. I am sure that you are aware that courier companies experienced an influx of black Friday sales deliveries from all suppliers. We placed a banner on our website prior and during the sale for our valuable customers to be please keep in mind that there might be delays due to the increased volumes. Please keep your mobile phone handy and look out for the call from the courier company. Assuring you of our best service at all times. Team Maskscara

Maskscara South Africa's reply14 Dec 2022, 08:10

Official