DK
Danja K
1 reviews | Active since Feb 2017
18 Nov 2025, 07:05
Maskara tanks on support
Despite requesting to return an item, Maskara has refused to let me do so. Funny as they say they have a return policy ? Clients shop with their feet so if I have to find my own courier pins when your courier doesnt supply it, and your managers dont call back as promised, and you dont allow me to return a faulty product ... jokes on you. I wont support you ! There are plenty of other options with a better attitude towards their paying clients.
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Maskscara South Africa's replyOfficial
18 Nov 2025, 14:22We’re sorry to hear that the product did not meet your expectations. Our Head Educator has shared several videos and guidance to assist, and based on the demonstrations provided, the product is functioning correctly.
Regarding the courier, all tracking details are automatically sent via email once an order is dispatched, and our Customer Service Team is always available to help with any delivery queries.
We truly value your feedback and are always here to support you 🌸
Regarding the courier, all tracking details are automatically sent via email once an order is dispatched, and our Customer Service Team is always available to help with any delivery queries.
We truly value your feedback and are always here to support you 🌸
Maskscara South Africa's reply18 Nov 2025, 14:22
Official
We’re sorry to hear that the product did not meet your expectations. Our Head Educator has shared several videos and guidance to assist, and based on the demonstrations provided, the product is functioning correctly.
Regarding the courier, all tracking details are automatically sent via email once an order is dispatched, and our Customer Service Team is always available to help with any delivery queries.
We truly value your feedback and are always here to support you 🌸
Regarding the courier, all tracking details are automatically sent via email once an order is dispatched, and our Customer Service Team is always available to help with any delivery queries.
We truly value your feedback and are always here to support you 🌸