Exhobitant delivery fee + slow delivery = an annoyance

I understand that business is evolving but I am really and truly unimpressed by how this business is evolving. I used to purchase all my nail products from their store in town. They have since closed the physical store and we have to make purchases online now. I wouldn't mind if the process was efficient, however, it has been a pain in the ****. Ordered my products on the 18/02 and paid their exorbitant R150 delivery fee. On the 22nd I still had not heard anything about my order or the expected delivery date. It has now been almost a week since my order and still no product whereas if I had gone to their physical store (that is now closed) I would've had my products already and would've been able to use them as I would've like to - without having to pay R150 extra just for delivery. Not to mention how long their application takes to load products which result in wasting customers' time to browse. Instead, I now need to wait for their snail mail. That's after I have already had to follow up on where my order is on Wednesday. Really unimpressed with their customer service and delivery time. Will be searching for an alternative product because as much as I love the product, I really hate feeling like just another order to a company that I really supported these last few years.