Complaint against Maskscara East London!!

I would like to lay a complaint against Maskscara East London regarding a product that I purchased on Saturday the 26th of June 2021.I purchased a Maskscara X5 Plus 80 Watt(7 day warranty) lamp. The lady at the store ( Roxanne ) took the product off the shelf and did not test it before I left the store. When I got home and put the lamp on it did not work. I then sent them a message to let them know as well as phone them but they did not pick up the phone. I waited for Monday the 28th of June 2021 to go back to the store and return it. The lady tested it and saw it did not come on, she then took another plug from a different box to test it and it worked. She phoned Melanie the retail manager and told Melanie about this problem and she said she will have to contact head office. She got back to me yesterday saying that the cord that I returned does not belong to them , it is the incorrect cord and insists by making an accusation that I returned the product with the incorrect cord, however that is the cord that I received in the box.

Maskscara East London has my lamp as well as my money (R795), they refuse to give me back my lamp as in the message below Melanie says I must return the "correct" cord which I don't have because the cord that I returned is the cord that I received in the box with the lamp. Had Roxanne checked the box before I left the store she would've seen that it is the incorrect cord. I have tried to contact the owners of Maskscara, I left a message yesterday and this morning and they still haven't got back to me as yet!

They deleted my post off Facebook as well and I'm being falsely accused and unfairly treated!!!