Day spoilt by Masifunde Training Centre

I had requested proof of results for my Wealth Management Level 5 that I successfully completed in December 2018 from Pamela Moonsamy on 8/02/2019. I received a response via email stating that the results letter will be sent out early the following week.

I patiently waited the whole week and decided to call the training center that morning at 11:00am. I was told that Pamela Moonsamy has just stepped out can I take a message. I left my details and waited again. I then called again at 13:30 am and was transferred to her. I then asked her that as per our email conversation results still have not been sent. She then promised me that she will send it in the next hour. The last time I checked 1 hour from 13:30 pm is 14:30 pm.

Again nothing received. I then decided to call again at 15:15 pm and was told that Pamela had stepped out and would I like to leave a message. I told the person on the line that no I will wait for her to step back in again. Pamela finally stepped back in and took my call. I told her that I am still waiting for my results and an hour has passed, then she said she is very busy but I will send it. Eventually after staring at my screen like the bathroom mirror, my results came in. I thought I had finally won the war but only to find out that my ID number had the last digit wrong. I called again and I am sure my name was famous on that day as I had to say it so many times and once she heard my name "Lwazi" she was so quick to say that she has already sent it. I then had to explain to her that the last digit on my ID number is incorrect and then she didn't even apologize for it and said she will rectify and send.

This type of service and negligence is really not on and is so unprofessional. I feel like just because you have received your side of the bargain and your tummies are full you need to slack on service and not give me my results on time. I had to practically beg for a piece of paper that I worked hard for the whole year to complete all my time and effort I put in getting this qualification.

I really hope that no one has to go through what I went through in order to get their proof of results.

Lwazi