bad service and approach

on the 12th February 2015 i took my vehicle for repairs due to storm damage.The above penelbeaters got authorisation after 3 weeks from my insurance(quick sure).When i call the penelbeater to check on the progress of my vehicle im not treated kindly. They do not give me the exact progress and the turn around time .Im currently sitting withot a vehicle and i do not know when it will be ready or if they have started with the repairing as yet. im being put on hold and transfered to a lot of different people whom dont have the answers for me. Kindly note that i work at Pongola and my family is in Portshepstone and i need to go see them during my off days and now im struggling as well.