Charged me double for their mistake

<p>I booked a char online and it said I would receive email confirmation. I never received the email so I assumed the booking was not confirmed. I called their offices but the phone simply rang.</p> <p>The next morning just after 7am I called Marvellous ****s and was told the driver was dropping the domestic worker in a few minutes. I then told Andiswa that I had not received an email confirming this and asked whether the domestic could come the next day. She then told me I would be billed for two days since the domestic worker had come to work that day. I then told Andiswa to cancel the booking for the next day and that I was not interested in ever using their services again.</p> <p>Despite our telephonic communication Marvellous ****s still sent me an invoice for TWO days. I rep**** to Deidre who sent the email, and Kate and Carol were copied on the email. So far, none of them have rep**** to my email.</p> <p>Bad communication. Unprofessional to not confirm a service by email yet still send a domestic worker out. </p> <p>Will NEVER use Marvellous ****s again.</p>