**** - Refusal to Pay a Claim for a deceased member

I opened a policy at Martins Krugersdoorp Branch on 21 July 2020. It was a member plus 5 Policy and I submitted the names of members that I needed to be covered. The Policy was confirmed and they started debiting my account immediately. On 30th May 2022 I phoned them to add an additional member to the policy, after confirming the additional member, I was told that one of the members that was part of the original 4 names I submitted was not covered because she was over 70 years of age and because she is from Lesotho. My question to them was why no one mentioned anything to me about age restriction and non-SA citezens when I opened the policy, they promised to investigate the matter and get back to me. Unfortunately, the member actually passed on 15 June. They refused to pay the claim and said they are sorry but the member was never covered. I have all the proof that this member was part of the original members and her Lesotho ID was submitted to them when the policy was opened.