1 reviews | Active since Jan 2014
Pathetic Service.
Deon Koekemoer, General Manager has failed to get back to me after I gave him the policy details he requested via an Email after I logged a complaint on their website as they have mislead my mom into joining their policy by promising her that the was going to get R3000 cash and veggies (amongst other things) should the main member which was my dad passed on. At first they **** that there were no veggies then when my mom sent me back to query about the veggies and R3000 they then said we were gonna get the veggies but as for R3000 they will have to query with their HO. The following week me and my mom went you their branches by the bus rank where we found one rude employee who failed to assist us and treated us like dirt after 13 years of loyalty even made us to wait for her BOSS for over an hour also told us to come back with the pumphlet dated 2002 that my mom saw. Now how is that possible, that is why they have no contracts so that they will mislead poor ilitirate old black gogos. I will not let them get away with this, this Deon Koekemoer is a lier who holds a General Manager's position with integrity-he has no shame. Fish stinks from the head or we are simply too Black
Regarding your statement failing to get back, is false and inaccurate, I responded to your first mail to get the information needed so I can follow up and investigate your claims. This I have done now. The policy involved has a value of R10000.00, however the service you received was upgraded to a casket service that is more than expected, this type of service is at a cost of R15000.00 and more. At the time of the funeral no complaints was made by any of the relatives. Only days after the funeral did you come and demand a payback that you were not entitled to. The contract signed by MR Shongwe on 2002/02/25 does not make provision for any payback. The complaint that the staff did not treat you with respect was taken up and dealt with by the Owner of the Franchise and steps were taken to address this. Martin's Funerals do not take advantage of any body and deliver a Professional service to all our clients. Be aware that we still appreciate your Mother as a client of Martin's Funerals. It is however regretful that you use this platform to slander people and due to being uninformed and making assumptions as to what the facts should be. Proudly serving, Deon Koekemoer (General Man
Regarding your statement failing to get back, is false and inaccurate, I responded to your first mail to get the information needed so I can follow up and investigate your claims. This I have done now. The policy involved has a value of R10000.00, however the service you received was upgraded to a casket service that is more than expected, this type of service is at a cost of R15000.00 and more. At the time of the funeral no complaints was made by any of the relatives. Only days after the funeral did you come and demand a payback that you were not entitled to. The contract signed by MR Shongwe on 2002/02/25 does not make provision for any payback. The complaint that the staff did not treat you with respect was taken up and dealt with by the Owner of the Franchise and steps were taken to address this. Martin's Funerals do not take advantage of any body and deliver a Professional service to all our clients. Be aware that we still appreciate your Mother as a client of Martin's Funerals. It is however regretful that you use this platform to slander people and due to being uninformed and making assumptions as to what the facts should be. Proudly serving, Deon Koekemoer (General Man