Martins changes contract to make profit

This is what we are experiencing as martins funeral clients, maybe others are happy but as for myself I am not happy. I have been with Martins for years now I have never claim even once last. Last year December 2022 we have received SMSs saying that we should report to the branch at Benoni. I went there several time and I get excuses as to why we are being called, last time I went there was on the 8th January 2023 wanting to pay my policy and there was no electricity. I enquire again about the SMS and I was told that Martin has change the way is working, now we have to sign new contracts agreeing to their new Terms and conditions that suit their needs as a company. The lady told me that whatever the package that I have sign for will no longer be the same they are now working with quotation. I asked them that if you don't want to be part of their new agreement what need to happen then I was told that it is up to me. I then said no I won't be signing any new contract I want my premiums back so that I can save while looking for another undertaker they refused saying it's either I sign their new contract or I stop being part of them. How fair is this? Why are we being bul**** into signing up for what we don't agree with. Please assist in clarity regarding this, and other members who are with me please let us meet and write to insurance ombudsman to assist us. This is huge. My number is ***.