Apology & Compliment for Martin's Funeral Services

<p>Dear Martin's Funeral Services, </p> <p> </p> <p>Please accept my humblest apology for the miscommunication & complaint that I lodged on 6 November 2016.</p> <p> </p> <p>My late father passed away and the hospital mistakenly advised that he was removed by your company, this was a shock and due to emotional distress and panick, I lodged an complaint on Hellopeter which was incorrect. </p> <p> </p> <p>Natalie of Martin's Funeral Services in Cape Town must be complimented for the professional way she treated me during my time of distress, she placed my lost and feelings of panick first, before thinking of anything or anyone else. She followed up the next day and could advise by which funeral parlour our late father was. </p> <p> </p> <p>I immediately advised Hellopeter on 7 November 2016 to remove the complaint and this was also done with immediate effect and is no longer posted. </p> <p> </p> <p>Loosing someone you love is an traumatic event and I only responded based on the information that was given to me, which we now established was incorrect. </p> <p> </p> <p>After the professional, friendly and caring assistance from Natalie of Martin's Funeral Services in Cape Town, I can highly recommend them for total peace of mind. </p> <p> </p> <p>Your sincerely, </p> <p> </p> <p>S. Mynhardt</p>