Martinique doesn't care about their tenants

<p>My husband and I recently moved into a security estate managed by Martinique, Saligna in Centurion. It uses a gate system whereby your cellphone number is linked with the gate mechanism so that when visitors come they enter your house number, you receive a phone call and you can open the gate via your cellphone.</p> <p> </p> <p>We sent through our details to them Monday 3 July via email, we never received a response, we called them 5 July and their response was that it was forwarded to the complex manager and that they'll follow up. It's Thursday 6 July 16:28 and my domestic worker phones me for the gate exit code. I phone Martinique to get the code and ask if our details have been added - oh sorry the relevant person (Clifford) is not available and can only deal with this tomorrow morning. How will my domestic get out? I can't leave work 30min early because Martinique never did their job. I can't phone Clifford, they won't give me his details. They can't give me the exit code for the gate, Clifford has it. Oh, and it'll take 24hrs to active our details on their gate system.</p> <p> </p> <p>How are we at fault and why should we be inconvenienced for Martinique not doing their work? I'm so frustrated I can't believe that we've signed a year contract to stay in a complex that is so badly managed and we've only been there for less than a month!</p> <p> </p> <p>Apparently they've have everything sorted out tomorrow morning - 5 days later. What the hell!? Why can't we communicate directly with the people who are responsible for our complex?! </p>