Disrespectful and useless customer service

As a visitor from gauteng I found the service at your Amanzimtoti branch utterly useless and disgusting! Your staff is by far the worst I’ve ever encountered! The attitudes is rotten and one would think that in a country with such high unemployment rates, people would cherish their jobs. Every single time you go in there you are being send from pillar to post. Yesterday I went to have a ticket refunded, the cashier told me I had to wait as the one doing pay outs is in the toilet and would be back soon. I left and came back after 10 min and still no sign of the cashier. Again I asked the cashier if she couldn’t do the refund she said No and said the other o e would be back soon, I said to her that’s what she said 10 minutes ago. She then shouted towards the ladies toilet and the pregnant cashier eventually came out , made a lot of noise, said something in her language and just went back into toilet. The other cashier said to us (we were 3 punters now waiting) you don’t want to know what she, the pregnant lady just said about you guys. Totally disrespectful and useless! Every day this kind of service is ongoing. I’ve asked them for the print out from Happy valley at 10 in the morning, the afternoon at 3 when I returned they still haven’t printed it and still didn’t even answered me as to if they are going to print it. Previously you could find all the race cards for all events printed and stacked on the table. Are you guys trying to save money??? Or this seems just a lack of management as they do as they pleases !!