Dinied the proof of payment like they ......... Money

They are bad behaviour I ask a withdrawal on 26 October 2020 they asked me FICA documents I did send them then it was the bank account details are in my friend name they said they can not proceed with the withdrawal then on 29 October 2020 I asked them to reverse the funds into the marshal sports of betting account they said they have already paid into my friends account I did waited for 2 working days I checked the balance money was not there I contacted the support to help me till on 3rd November 2020 I asked them to send me the proof of payment so that my friends Bank can help to allocate the funds they dinied that WHO IS GOING TO SEND YOU THAT I sent email more than ten begging them to send me the proof of payment they said my friend must call them she did call them they cut the call and not responding to the email I called again she was rude who is going to send you the proof the question is if they claim that money was sent what is the big deal to send the proof of payment to clear up the issue