'Lame Duck' Management 'Marsh Property Services'

I've been a resident for many years at a complex 'Property Marsh Services' manage on behalf of The Trustees of the Villa Italia Body Corporate.<br> I have recently, & finally realised that they are nothing more than a basic 'management service' in name only.<br> In 2011 they advised that a water over-billing problem by the CPT Municipality had finally been resolved, and resulted in a R1.5m credit to the Estates water account. Now, 5 years later, it seems it was not resolved, as the municipality 'accidentally' disconnected the water supply resulting it being made known that it remains unresolved. This is a typical response and attitude to their management abilities ie ''attend to the matter, if it does 'go away', imply we are using 100% of our resources', but actually they would rather read up, quote sectional title & body corporate regulations, and send out a letter (especially Grant Marsh). Other issues :<br> - ignoring emails (have to physically go to their offices to get matters addressed)<br> - neighbour complaints related to noise nuisance, construction/renovations issues etc (ignore the complaint & it will 'go away')<br> -.... many more, but I've run out of characters. Thanks