Non-allocation of credits and empty promises!

Promises and lies! That's all that they are about! Paras C, has not sent me so many e-mails to confirm that my 3-night stay has been credited! To date, since I stayed at the beginning of May at a Pretoria Hotel in Midrand, no credits! And they don't bother to respond with actual proof. Just hush-hush "it's credited don't stress"... I still have no credits!