bN
bruce N
1 reviews | Active since Mar 2014
10 Feb 2015, 12:06
Poor Service Delivery
I made an online booking for my family of 3 on the 6th of Feb. To date (10 Feb), I have not received any feedback as to whether my tickets are ready or not. I then tried to follow up telephonically and received a bad attitude from DORCAS who said a lady by the name of THANDO would call me back as she was busy with a client. This was 9am. 3 hour later, she has not bothered to call me back. Does this mean she has been seeing the other client for 3 hours now? wow, she must be a \champion"in poor service delivery. If she finds her job difficult"
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Maropeng Visitor Centre's replyOfficial
10 Feb 2015, 12:26Hello brucencube,
Dear Bruce
Many thanks for raising your issue on the Hello Peter platform. And my apologies for the poor attention you received. I have just responded to your email that was sent through directly to Maropeng . Please feel free to email me directly if you require further clarity. I will also follow up on why you had not been dealt with immediately by Mmathabo.
Many thanks
Lindsay Marshall
Acting General Manager
Dear Bruce
Many thanks for raising your issue on the Hello Peter platform. And my apologies for the poor attention you received. I have just responded to your email that was sent through directly to Maropeng . Please feel free to email me directly if you require further clarity. I will also follow up on why you had not been dealt with immediately by Mmathabo.
Many thanks
Lindsay Marshall
Acting General Manager
Maropeng Visitor Centre's reply10 Feb 2015, 12:26
Official
Hello brucencube,
Dear Bruce
Many thanks for raising your issue on the Hello Peter platform. And my apologies for the poor attention you received. I have just responded to your email that was sent through directly to Maropeng . Please feel free to email me directly if you require further clarity. I will also follow up on why you had not been dealt with immediately by Mmathabo.
Many thanks
Lindsay Marshall
Acting General Manager
Dear Bruce
Many thanks for raising your issue on the Hello Peter platform. And my apologies for the poor attention you received. I have just responded to your email that was sent through directly to Maropeng . Please feel free to email me directly if you require further clarity. I will also follow up on why you had not been dealt with immediately by Mmathabo.
Many thanks
Lindsay Marshall
Acting General Manager