Bad experience at this guest house.

My parents stayed at this guesthouse on the 8th of July 2023. They were very disappointed in the place. They kept on complaining about electricity problems in their room. When they wanted to use the kettle, the fridge which was plugged in on the same plug, would stop working. The light fixture next to their bed did not go on when they needed to use it, and the TV came on, but there was no sound coming from it. They also had no hot water to shower in. They contacted the person on duty, who said they will send someone out, but that never happened. They are appalled by the service and are requesting half of their money back.