No Customer Service/ After Sale Service

I have been trying to get an answer from them since January 2021. I have e-mailed, i phoned and was promised i will received the information for a sparenpart I require that same day, but nothing. Eventually sent them messages on Facebook messenger and was sent an e-mail on 15 March asking for more details and that they indeed have replacement impeller stock on hand for the Cascade 700 filter. Sent them the details. And on 17 March I followed up with an email for an answer.

Today is the 26/03/2021 and i still do not have a proper answer. No reply to my emails.

This is ridiculous! They should just close down as they clearly are unable to assist customers. It’s been more than 2 months now and I simply cannot get proper assistance from them for a product that they import and they only have replacement parts for and we all know they don’t sell to the public but how on earth are you supposed to get replacement impellers for a not so cheap canister filter if they don’t give you proper feedback other than that they have stock on hand.