RH
Razina H
1 reviews | Active since Nov 2017
24 Aug 2021, 07:55
Marlton Cat Treat
Bought Matltons Treats for my cat from Makro and the expiry is December 2021. Opened the packet and it is Mouldy. I sent an email to Matltons on their web page and they did not have the courtesy to respond/acknowledge or ever apologise.
Not #Win situation
Helpful (0)
Replies (3)0
Replies (3)
Marltons's replyOfficial
26 Aug 2021, 06:50Thank you for bringing this issue to our attention and sincere apologies for the lack of response as Marltons takes all communication seriously. We need to understand why not resolved quickly by our Customer Care team. We would like to replace with fresh stock so please contact us with your delivery address and contact telephone number so we can arrange accordingly? Really sorry about this poor experience and wish to resolve.
Marltons's reply26 Aug 2021, 06:50
Official
Thank you for bringing this issue to our attention and sincere apologies for the lack of response as Marltons takes all communication seriously. We need to understand why not resolved quickly by our Customer Care team. We would like to replace with fresh stock so please contact us with your delivery address and contact telephone number so we can arrange accordingly? Really sorry about this poor experience and wish to resolve.
RH
Razina H's updateReviewer Update
26 Aug 2021, 08:22Contact ***
Email ***
Name Razina
Address 78 Dr Goonam Street
Flat 9 Sayed Court
Durban Central
Thank you
Email ***
Name Razina
Address 78 Dr Goonam Street
Flat 9 Sayed Court
Durban Central
Thank you
RH
Razina H's update26 Aug 2021, 08:22
Reviewer Update
Contact ***
Email ***
Name Razina
Address 78 Dr Goonam Street
Flat 9 Sayed Court
Durban Central
Thank you
Email ***
Name Razina
Address 78 Dr Goonam Street
Flat 9 Sayed Court
Durban Central
Thank you
Marltons's replyOfficial
26 Aug 2021, 20:30Thank you Razina, we can't view your telephone number or e-mail address but have your physical address - we will arrange a replacement of Marltons Healthy Centres next week.
Marltons's reply26 Aug 2021, 20:30
Official
Thank you Razina, we can't view your telephone number or e-mail address but have your physical address - we will arrange a replacement of Marltons Healthy Centres next week.