1 Year and still no account

This was by far the most ridiculous experience of bad service I've ever encountered. For more than a year I have been trying to open an account with this company. They always have an excuse when I want to speak to someone in Management. Everyone in Management is basically ALWAYS on holiday (for a whole year). Finally the sales rep, Charl, came to see me. He forgot to bring me the Application Forms. a Week later he still forgot to send it to me. When he was here I informed him that I run my company from home and that I sell from home and online. I have sent the Application form to them last week and had no response from either Charl or Sandra. <br> Today I phoned to ask what's happening and left another message to no avail. Then I received an e-mail from Charl saying: \Unfortunatly we will not be able to supply you. Your shop is in a resedential area and there is no shop that you will selling from."So why did he not say that when he was in my residence? """