They sell you dreams and then don't deliver

For four nights in January 18th to 22nd, we were booked in at Leadwood Koffee 2209. From the first night, we were without a decoder (TV), and immediately notified them. Even though we were continually being told the issue was being resolved, until our checkout, we had not seen anyone, nor anything had been done to resolve this. On our last night, we were furnished with an email to send a letter of complaint to. Even though numerous attempts have been made to hear if our letter was received and considered, we have never got an acknowledgement or communication to the effect that it was considered. When you ring the office, you are assured that Blom would get back, but up to now, we haven't heard from them.<br> <br> Now it is March, but we are still begging for our refundable deposit. Every time we call, we are assured it will be paid in the next few days, but that has not been the case. <br> <br> This is the worst customer care we have ever received by far. Interestingly, not a lot of people were happy if the guest book is anything to go by. The guest before us had been forced to cut their stay short as they were without water and TV for the two nights they were there.