Marloth park does not refund key deposit

Worst experience ever, the service from John is shocking. Firstly I had to send numerous emails and had to make numerous phone calls to ********** just to get my booking confirmation. I checked out on 10 Feb 2019 send numerous unanswered mails to info@marloth to request my key deposit back, after numerous calls I eventually received the link to refund my deposit. It is now 1 March and I have still not received my deposit, this after I was promised a couple of times via whatsapp that is has been resolved and that the money will be in the next day. I contacted the owner of the property who advised that she was not aware that the property was even rented out as she has not received any fund for the rental and that she was under the impression that the unit is not being rented due to Bat problems. Nobody replies to any mails.