JA
Justin A

1 reviews | Active since May 2015

21 May 2015, 09:12

No accountability for my money and goods

We Purchase goods from this supplier on a regular basis and it is now very apparent that they just don't care about their clients. Their manager's in the office will make it as difficult as possible to deal with them and when they have a problem they pass the query on to someone else. The admin staff are unable to provide answers on orders as they always have to check with someone else. We have paid for goods that should be reserved for us, but then their staff sells it to another customer. We have a business to run just like them, but they treat us like dirt and in-turn we are providing pathetic service to our clients. I warn future clients not to deal with them unless you can bear the ********** service.

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Replies (1)
Marley Sa
Marley Sa's reply05 Jun 2015, 10:51
Official
Hello metrogroup,

Metro Roofing was an account Customer, who had not paid their account since January 2014. They were purchasing goods on a cod basis under a different name to avoid paying Marley. After numerous attempts to recover the money the account was handed over for collection. It still became a challenge to collect the money and Marley was left with no alternative but to proceed with legal action and stop all goods from being supp**** to Metro Roofing. We since met with the director of the company who has paid the account in full and apologised for the negative publicity and he his still dealing with Marley.