WORST CUSTOMER SERVICE EVER RECEIVED

A few weeks ago I bought a new R17 500 corner lounge suite from Marko Polo Furnishers in Port Alfred. I assumed I would be getting a brand new couch but instead I got the demo model off the show room floor with a 6cm tear in the material on one of the seats. I took photo's and went in to the store to request that the unit be exchanged only to be told that they would only do so if Grafton Everest agreed to exchange it (but surely I bought the couch from Marko Polo and not Grafton Everest?) When we finally got the owner of Marko Polo, Mark Pauls, to agree to come to our house to have a look at the damaged demo model couch my husband could not be there so I called Mark Pauls to say that I could meet him instead only to be told that he would only talk to and deal with my husband and proceeded to hang up on me! I bought the couch with MY hard earned money but the owner is only willing to talk to my husband?? This is really the rudest /worst customer service I have ever experienced! And I'm still sitting on a \new"R17 500 torn couch..."""