Zinobi @Markham Canal Walk must call and apologise

Utterly disappointed with what you call client service. Zinobi/Zinabo at Canal Walk must personally call me and apologise for blaming me and being rude and cheeky while at it. Your own call centre gave me incorrect information and then blocked my account. I gathered all the documents required and came to the shop only to be told I came late, and be blatantly blamed for not knowing my own details - for an account opened four years ago with information that has obviously changed. The cheekiness Zinobi has broke my heart. I am in services for a big firm and you do not speak to a client like that. I don't even want to purchase anymore and may as well close this account. I will not let one person ***** the brand for me. She is appalling and must learn manners.