WORST service EVER from MARKHAMS CANAL WALK.

On the 27/05/2022. I called the Markhams store in Canal walk shopping centre. I spoke to Jenine, i wanted to know from her if the item i was looking for is in stock and available. The reason why i called was purely to save me time and money and to avoid going and they were out of stock. Jenine confirmed on call that they had the item. I requested her to keep the item aside as i will be leaving work at 18:00pm and come through same day to collect. She confirmed the item will be kept at the back I need to speak to Geo as she would not be in store by the time I get there. the call ended with understanding.

I got to the Markhams store and asked to speak to Geo as I have a keep aside. The sale consultant got Geo and I told him everything. He then went to the back and come back without the item to tell me we do not have the item. I asked Geo from what I advised him how is it possible for the item not to be here because I called. He could not answer me.

I asked to speak to the manager. He confirmed the store manager Taric had already left. Geo then got another sales consultant Aviwe to assist they went around the store and confirmed the item is out of stock the only item they have is on display and cannot be removed.

Aviwe then had to call the Markhams store in water front to confirm if they have the item. Shaun confirmed item is available and in good condition. Now by now DONT FEEL VALUED as a long standing customer with TFG. I wasted my time, money to travel to the store not to get assisted and then referred to another store. Now to travel from Canal walk to Water front is a distance , who is going to reimburse me the traveling costs?