Worst service ever

<p>We bought a samsung phone in January. When purchasing the phone we took out insurance on the phone aswell. Unfortuantly the phone fell and the screen cracked on the 1st July. I decided to take the phone in for repairs under the insurance. i have lost the tax invoice however i had the box of the phone. we took it in ,while a lady assisted us asking for a tax invoice we informed her we lost the invoice however we have the box. (one can scan in the serial number and get the invoice off the system) she mentioned she will have to charge us to do so. after a few hours struggling to get them to take the phone and book it in the lady mentioned we are done she shall send in the phone on the 04/07/2016. We left, paid our parking. as soon as we drove out the parking area they decide to phone back and inform us we need to sign more paper work before they can even send the phone away. so we needed to drive back pay parking again due to the lady was incompitant to do her work correctly. I dont recommend anyone to shop there. The staff look like they have a dont care attitude.</p>