Worst experience ever. Being disrespected and still no service or money back.

On the 1st February 2018 I went to Cape Gate mall to buy a gift card so that I could post to someone in another province who wanted to buy something at Total sport. I was then advised at Total sport that I could rather buy an e-gift card to be sent immediately to a cell number. Unfortunately their system was offline thus I was sent to Markham next door (my account is actually with Markham) to do the same thing. That’s when my nightmare began and still continuing with no sight of ending. At Markham the guy who helped me (he said his name is Rohim) did not know that there is such a thing as an egift card. He then went to someone I assumed to be the supervisor who told him verbally how to do it. So he did it and I gave him the number to send the egift card to. They took money from my account to this e-gift card. Problem the e-gift card did not arrive to that number. I went back to Markham to inform them that the e-gift card never arrived to the number that was supposed to be sent to. They then called customer service who checked this and told them that the e –gift card does not exist and they should return my money back to my account. I was not surprised as he probably did something wrong when he created the e-gift card. I was told that they will sort this the next day. It’s now been 2 weeks and I have been calling, visiting the shop being promised to be called back on updates as to when is my account going to be credited with this amount. When I go to Markha to us what is going on, Rohim always just say he will call me and he does not. When I tell him that he said the same thing last time, he just says they were busy and that is why he did not call me. But still no feedback and no call and no one cares. I am being treated like a ******** from shop that I have been a customer since 2002. This is totally unacceptable. I don’t know if they think I stole the money or what? This is my last plea to Markham as I don’t know what to do anymore. I did not get what I wanted and they also agree that the problem is with their system and so I do not understand why I am being victimized here. I can’t take this anymore. Markham must just return my money and sort their problems with their system without me.