WORST EXPERIENCE APPLYING FOR A MARKHAM ACCOUNT!!!!!!!

So about two, almost three weeks ago I tried opening an account at Markham. I did the whole online application, crossed all the T's and dotted my I's. Once everything was done, I was told to Contact the hotline to to verify my application, and we basically did my whole application over the phone again. A few days later, on the 06 of November to be exact, I got an SMS stating: "Get your MARKHAM card. Take a picture of ONLY 1 Months payslip or bank stmt and send on WhatsApp, Click http://i.lead.me/TFGFS or email ***" So I took my statements down to MARKHAM in Tygervalley. They Scanned the three months payslip that I provided and said they will email it to head office.

On 09 November I got another SMS saying: "Your MARKHAM card is ready. send ONLY 1 Months bank statement or payslip via WhatsApp, click http://i.lead.me/TFGFS , or email ***"

So the same day I went just after 4pm to MARKHAM Tygervalley, they scanned my ID and told me my card is not ready, in fact it has not even been processed yet. I showed them the SMS, and they called head office I assume. On the phone, the person said that they missed the email with all my payslips on, but they will process it "now" as they just got it. The consultant said it might take another few days until all is done and I can come and collect my card.

Yesterday, on 19 November 2019 I got YET ANOTHER sms, saying "Your MARKHAM card will expire soon. To send your docs through WhatsApp, click http://i.lead.me/TFGFS , or submit at any store or email ***"

Today is the 20th of November, two weeks after I received my first SMS, and two weeks AFTER I ALREADY SUBMITTED MY DOCUMENTS AT ANY STORE as I was told I could do. I was told by the consultant that assisted me that my application has been declined and she is going through to forensics to find out why. She then confirmed that it was actually not declined but that they need bank statements. I was told on the website, proof of income is either a Payslip, Bank Statement, Salary Verification Form, Proof of Allowance Letter, Pension Slip or an Annual Financial Statement. Please tell me WHY do you give choices, and then all of a sudden there is no choice on what documents you can submit?

I told the consultant to CANCEL the whole process, because applying for a home loan was easier than this and I had no interest in having an account with TFG anymore. It is absolutely ridiculous! So please can someone provide me with details as how applying for something as stupid as a clothing account can take over two weeks, how you loose my documents that was submitted in store, and WHY do you give people choices on what documents to submit, and how they can apply, when actually you do not want it that way, you want it another way.

I look forward to your prompt response!!!