1 reviews | Active since Dec 2014
Your call center called me to inquire on payment due on my account, as usual, I asked who is calling, and what it was in connection with. your failure to answer these 2 questions has demonstrated the ignorance of your staff or, failure from management to train your staff. I have debt like most people do, that does not give you the right to talk to me with that kind of attitude. I spoke to a Liezel Marcus and Reza Parker(Liezels supervisor), both these individuals did not want to listen to a single word that I was saying, I then requested to speak to someone with a bit more sense(my exact words).I was given Dan Engelbrecht who could actually address a customer.in short, it took 9 minutes and 54 seconds to be addressed in a respectful tone and update the memo, I suggest that you hire more competent people to do this job because clearly your staff need to be taught manner. I have responded that I will settle this account and gave a date. I was a customer for Markham, ones my debt is closed I will be closing my account and moving on. Very disappointed.
Best regards,
Best regards,
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