worse service

I had a very bad experience at the Markham store in Parow Sanlam centre on the 13.12.2015 . My mother and I were shopping for goods for my brother ,when we got to the till we waited 5 minutes before being helped even though the cashier was standing at her till. She did not inform us that her PC was slow she just stood there staring at us. When i asked her why we had to wait she had a attitude and continued speaking to her colleague without even apologising. I spoke to one of the managers which was not successful as he did not apologise for her behaviour but went behind the counter and tried to calm her down. I then spoke to the 2IC who gave me the name of the cashier and branch manager and apologised for the bad service.<br> I am very disappointed in the service at the store and feel that they should be training there staff on how to treat customers and about how important customer service is . i will never shop at that store again and would like to advise all customers going to the store that if Zandi is at the till ask to be helped by someone else