aM
abraham M

1 reviews | Active since Oct 2012

27 Jul 2015, 08:04

What an arrogant Gentlemen !!!

on the afternoon of 24/07/2015 .I visited Midrand Store and get a nightmare service from the gentleman who was standing on the door point as a security (siphiwe ntshangase )<br> <br> just to cut the matter short , he insisted to search my gym bad that I entered the store with , when I asked him Why , he said to me he is looking for his iterms ?? I was so embarrassed as for me I all the time get into the store with my gym bag and never been searched . <br> <br> the gentlemen was so arrogant and rude to me in the manner I felt like the best way is to return the items I have bought and go to truworth .....as the cashier was busy processing my refund he ran all the way from the entrance door to the till point just to tell the cashier not to refund me as I am just an ordinary customer to markham. <br> <br> the cashier refunded me , however I have only one question to Markham - does the gentlemen understand the searching procedure ? is he a trained security officer ?<br> <br> Before Friday I am going to settle my account and take my loyal to truworth . the gentlemen treated me like nothing.

0
Replies (1)
Markhams
Markhams's reply28 Jul 2015, 09:12
Official
Hello abmukwevho@ ,

Thank you for bringing this to our attention.

We try our best to offer all customers great customer service and are disappointed that you had this experience.

We apologise for any inconvenience caused.

We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.



Kind regards

Jacqualine Stephens