Vouchers not recieved

I opened my account on the 1st September 2015 at Baywest Markham during the voucher promotion. I did not recieve vouchers, I queried this and said they get posted to me, still have not recieved them. I contacted the queries department and said I must send my ID number to a number which just told me I have no vouchers. I would like to know when I can expect to receive the vouchers I was PROMISED by your promotion. I have already spent money and I'm a constant payer so where I my vouchers?????