Very Poor Service Delivery and Unfulfilled promises

Good Day, On the 26th June 2020 i bought a phone at the above shop at Vangate Mall it was cash, then on the 30th of June i called to inquire about insurance on how long do I have to insure my phone i was told by the consultant on the phone its 30 days from the date pf purchase. Then on the 21st of July 2020 i went physically to the shop to insure my phone, i was assisted by an african guy(staff consultant) who seem not to be paying attention in what he was doing busy chatting around with other stuff making jokes, and i was informed to bring my bank details so i did, he later asked my for bank card so I gave him and he completed a form told me all is well, i had to make sure cause my gut was telling otherwise, I asked him are you sure is eveything OK he said yes cause if not all will be his fault, i told him i want the next debit order to be on the 25th on July he advised me all was well, so I Left.

End of August decided to go through my debit orders as i did not recall any debit order from the insurance i just wanted to make sure cause now it would have been 2 debit orders that would have deducted already, only to find out that there was nothing deducted from the insurance. Then on the 01st September 2020 i called the store to find out, I spoke to a friendly coulored guy pity i forgot his name and he advised me that the 1st consultant took card number no account number, and still advised that was not my fault insurance or the store was suppose to call me and advised of such but none of that happened and i was advised that everything was OK he apologized and asked for the correct information, i confirmed my account number 3 times to make sure he got it, and yes he agreed told me deduction would be made within the month of September 2020, as i am writing this now still nothing has happened and i took insurance to secure my phone if anything happens in case of an accident, and now im not covered still, my phone fell and screen cracked and I really want my phone to be fixed, it is not my problem that the store and its consultants has made so many errors or are being ***********. I hope this will be taken into consideration cause i am really not happy about the service i have received.