Very poor customer service.

Today I had one of the most terrible experiences in customer service with TFG. I’m an Angolan with a South Áfrican citizenship my previous MARKHAM’s, Fochini account was linked to my none citizen ID number in which I closed years ago. I recently obtained citizenship and reopened a new account that is linked to my new citizenship ID number. Every time I try to pay for my account there is issues, today I went to Cresta mall in Randburg Johannesburg to solve this issue. The clerk who was assisting me couldn’t help me, she ended up calling customer service I was speaking with a agent called Ember in which I was completely disappointed with her response i requested to speak with a supervisor of a team leader, because i wasn’t getting any assistance. A gentleman by the name Sean or Shaun came to the phone request to speak with the teller that was assisting me basically telling her to deal with me and avoiding me issue I request to speak to him in which I found it from his behalf a very unprofessional behavior and I told him so and he decided to hang up the phone on my face without having solving my problem. I’m so disappointed with this kind of customer service at the end of the day I’m a paying customer and this is not how you deal with customers my issues wasn’t escalated this gentleman Shaun was very rude and unprofessional, I doubt if I will continue with being one of their customers.