Very poor communication and lack of actual understanding

<p>During the course of 2016 I fell behind on my monthly payments. Eventually after explaining the situation I was in I enquired about changing my twelve month account to an eighteen month account as my wife had done the same thing with her Donna Claire account and the change had brought down her payments to a more managable level. I was told it was fine and that they could do that. The person I spoke to then worked out a payment amount and said that I would need to maintain a three month consecutive payment history beofre the change could happen. I agreed to that and subsequently paid the agreed upon amount without fail and even paid more in December.</p> <p>Yet although I was paying as agreed I was still getting reminder sms's that my account is in arrears and that I must make payment urgently.</p> <p>I then received a phone call from a woman by the name of Natasha, I explained that I had requested to change the account from a twelve month to an eighteen month account and told her of the arrangement I had made, I also told her that I was not receiving my statemant and she suggested I e-mail her supervisor, someone by the name of Glenda, which I did requesting that I receive my statement via e-mail. I got no response and to date have received no statement. I e-mailed her again enquiring about the statement and also asked her to look into the arrangement I had made as I had received yet another phone call. Still no response. At least the lady I spoke to this time tried to look into what was happening and then told me that there had been a misunderstanding and that the arrainment made on their system was an eitheen month payment plan. Not what I had requested and understood as being arranged. She then suggested that I go into a store, ask to speak to the manager and get him to phone the correct people so that I can cancel the eighteen month plan and sort out for the change from twelve to eighteen month on the account. This would then enable me to be able to buy again in three months.</p> <p>This is rediculous as it's funny how my wife made the same arrangements and miraculously three months later was able to spend again, yet here I am almost six months later and I'm still being harrassed with telephone calls and reminder sms's.</p> <p>This is truly frustrating and I would love to hear from someone regarding this.</p> <p> </p>