VERY DISAPPOINTED AND VERY BAD SERVICE

I have been a loyal Markham account holder for the past 15plus years. I have never skipped a payment in all my years in fact I paid more than my due amount regularly. Then the unexpected lockdown and covid 19 hit us all. I am still at home since everything began March 26 /27 and I haven't received a salary ever since. I sent Markham a email in April and May to request a payment holiday because I will not be getting a salary while I'm home. I received a call from a very unpleasant unfriendly lady on Wednesday 17 June 2020 just after 8am. She identified herself as the legal department of Markham and was just rude. I sent Markham another email reporting the call that was made to me earlier. I stated my case and told them in the mail that I will pay when my very first payment in 3months fromUIF comes through between today and tomorow. I also told them I will try and make some financial arrangements with my employer and cover my entire account and close it effectively. This is the thank you I get for 15plus years of loyaly paying my account. It clear in this time of covid 19 who stands with you and who drops you. Hang your head in shame because soon you will loose a very good paying customer