Utterly Disappointed

I have been having problems with my Markhams card for a while and decided after I was told a few times by the cashiers that I need a new card as the strip was damaged in the old card and it didn't swipe so I went to Markhams Galeria on sunday 29 nov 2015 to pay my instalment and apply for a new card. Was previously told to bring I.D. Or drivers licence. Told the desk clerk I neede a new card she asked for I.D. Or licence I sed I got licence she took da card n swiped den sed no I must have I.D as the manage is day off n cnt authorise. How rediculous is that I mean is it my fault the manager is off? Must the world stand still if the manager is off? Is there no one else who can help? Extremely irritated by bad attitude I paid off my full balance with the intention of never shopping there again. Markhams has lost a loyal client. My account is more than 10 years old. Extremely disappointing for sumthing so easy as a new card.