Utterly disappointed

what is the point t of the store being revamped when the service levels are gone down. I am highly disappointed since I visited the Pinetown branch this week to make payment into my account card and was told my balance is nil therefore I cannot make payment ???? Hello I have done this before and the cashier doesnot know how to transact on snap scan payments,.

Surely the staff should be properly trained and yet i mentioned I have done this before, i had to go into another store the Foschini store and luckly the lady was able to help me.

Another concern is that I have a poor quality Levi jeans from markham which they also gave me excuses in returning.