Unprocessed Debit orders

Last year ( prior 2017 October) i made arrangements with TGF, emails to that effect still on my email. To date no debit order has been effected, meanwhile my account balance is skyrocketing. i have sent emails to affirm that indeed the debit orders are activated, to which i was informed they were. Today I called and Melanie tells me that debit order will only go on when there is amount due showing and that no one can override that stupid system. I dont wish to retain any debt and i am not well assured why Markham is doing this! millions are impoverished all because of this enslavement mechanics used by big retail companies like you! I am contacting the obudsman about this.