Unnecessary charges on Account

I have written to Foschini twice regarding the unnecessary charges on my Markhams account. I have still not received a reply. As per below I am deeply dissapointed with this and the service - how do you go about adding unnecessary charges ( email fees, sms fees, telephone calls) to customers account with no justification what so ever yet no audacity still to reply atleast or call and confirm. This is now the second month that this is happening?