Unhelpful staff

My wife wanted to open an account and we completed the application form and submitted it. my wife received a sms saying that she was approved,but instead of being Mrs they made a error saying Ms. When we went into the store yesterday and when we told them they need to change it they contacted customer support and told us that we need to go into a store today and change it because \sometimes they want to hear the customers voice"The lady was very unfriendly and was speaking to her colleague and could not be bothered with us. they were unprofessional and not helpful at all. We dont have time to go to the store and make changes"