Unhelpful from Markham's Management

My husband Markham's card was not swiping. Looks like he needed another card. So he requested a new card from the store presenting to them his driver's license, they refused to give him a new card saying that they need his ID. So he went to home affairs and as usual systems were down but he managed to get a temporary I'd as his I'd was misplaced when we moved houses. But Markham's refused to provide him with a new card using the temporary I'd saying that temporary ID are not a Valid document. But I dont understand why will home affairs still issue out temporary IDs if it's not a valid document. But apparently you can pay your account using your drivers license. What's the point guys !!!!! YOU CAN PAY YOUR ACCOUNT WITH YOUR DRIVERS LICENSE BUT YOU CANT GET A NEW CARD We are so disappointed with Markham's, it has been 2 months now we still haven't recieved any help from top management regarding this matter. but they call repeatedly for the account to be paid. I dont think they value customers and they definitely won't think of a way to help. Its simple give us the new card with the drivers license and account will be paid up to date.