Unhappy

Good Day

Trust you’re well .

Can you kindly assist with the below :

I have bought a Nokia 2 on my Markhams account. Within a week from it gave me a problem by not switching on. I took it back for repairs and waited for 2 weeks to get the phone back. The phone that I’ve received also froze and couldn’t switch on. I took it back and they said they will replace the phone with a new one. After 3 weeks I had to go there to find out what’s happening with my phone as no one came back to me. They told me that they’ve replaced me with an even older phone to what I had. The IMEI number from my original phone and the phone they gave back (which is supposed to be my phone) had a different IMEI. You could see that the phone they wanted to give me was very old.

Can you please refund it back to my account as I will go buy another phone somewhere else where I will get better service from.

Please contact me at ********** 225 if you have any other questions.

I expect an answer before the end of today.

Thank you and Kind Regards